Infant School

'Learning together to make a difference'

Support Services

For many families, the most challenging time in their lives is when they have dependents under the age of 18.  These difficulties can include:


  • parenting, managing behaviour and emotional support
  • making choices about/ supporting your child's educational development
  • accessing health or disability services
  • low income and benefits in affording basic essentials such as housing, clothing, or food
  • accessing mental health services
  • English as an additional language/ translation requirements
  • transport, access and attendance issues
  • legal advice and assistance around employment or your statutory rights


See below a list of services that can support children, parents and care givers at challenging times or with more general topics*.

School Based Support

External Support Agencies & Advice

Family Support


Havering Family Services Advice & Support: area on the London Borough of Havering website where you can find support, groups and information about a range of family topics.


Family Lives: provides early intervention and crisis support to families with help available 24 hours a day, seven days a week from volunteer parent support workers.

0808 8002222                                                                           


Child behaviour: NHS page with advice regarding childhood behaviour and expectations.




Cost of living and housing support


Peabody: Here to Help Service provides free confidential advice, information and support on  a range of issues to residents of Havering. Different things they can support with include; accessing benefits, financial advice, housing needs, accessing other local services.

01708 776770                                                              


Shelter: a charity working to alleviate homelessness and bad housing through giving information, advice and advocacy to those in housing need.

0808 8004444                                                                                       


Havering Housing and Homelessness: links to Havering borough housing advice and support with homelessness.                In a housing emergency call 01708 432824 9am to 5pm (01708 433999 5pm to 9am)


Turn2us: a national charity that helps people in financial hardship to gain access to welfare benefits, charitable grants and support service.


StepChange: debt charity for free, expert advice.

0800 1381111              


Rainham food bank: emergency food supplies (and other support) for people in crisis.

National helpline: 0808 2082138                                


Food waste apps: Olio (people giving away food and other items in the local community)   TooGoodToGo (low-cost food from local cafes, restaurants and shops)


Havering emergency financial help: information, from Havering, about support in the event of and emergency expense.




Individual support – mental health and wellbeing


Mind: mental health charity that provide advice and support to anyone experiencing a mental health problem.


If you need to talk to someone urgently please call:

Samaritans: 116 123

SANEline: 0300 3047000 (4.30-10.30pm every day)


Havering Women’s Aid: an organisation based in Havering that support both men or women affected by domestic abuse and violence. Support includes safety planning, specialist information and advice, access to one-to-one counselling, and the Freedom Programme.

01708 728759                                                              


National Domestic Violence Helpline: freephone 24 hour helpline 0808 2000247


Gingerbread: charity for single parent families. Provide advice, guidance and support.

0808 8020925                                                               


Havering Aspire (CGL): Havering drug and alcohol support service focusing on recovery.

01708 747617                          

Crime Prevention, Victim & Legal Support

Personal Development, Language & Work